Account Management allows clients to manage and change their own accounts;
Pre-paid customers have the opportunity to be informed about the remaining balance, account validity and recharge information. Post-paid customers can see the current usage status, bill information and specific post-paid services like a direct debit subscription.
View user consumption, manage data plan, access available bundles/promotions, view available roaming services and so on.
Activate important functionalities such as data plans and/or roaming; use operator services with a fast access option and manage operator services or contents.
Loyalty program as Nojoom discounts, personalized operators offers, promotions and opportunities; purchase additional products from operator’s online store; allow the customer to utilize points by redeeming third-party options like Cinemas; locate and manage store pre-booking appointments.
Opportunity to analyze customers behavior and services KPIs, through a detailed report; opportunity to access Operator news in real time; access and share information of operator’s press releases, website update, Facebook, Twitter, Instagram and etc.
BENEFITS OF INCREASING CUSTOMER ENGAGEMENT
USE OF CUSTOMER SELF CARE AS A SALES CHANNELS
For a generation of mobile users, TIMWE developed a New Generation of Mobile Self Care with state of the art technology, offering the best in class technology and a consultancy validation.
TECHWE process includes user requirements gathering, design solutions, and validation. The design is carried out in several iterations; defined during project’s analysis phase, ensuring solutions meet user needs before final development.