Customer Centric Business Processes
By delivering a 360-degree view of the customer and streamlining typically complex processes, Unified Front End improves the effectiveness of customer interaction processes, reducing the costs all the while increasing customer satisfaction. Based on Web Applications and Native Apps the platform provides:
The total handling times of the processes is drastically reduced by using a more efficient process by redesigning the UI to become a single interface, process oriented, automated and paper-free instead of using manual and complex processes based on multiple systems.
Multiple systems, with thousands of data records managed independently and manually increases the probability of inconsistencies. That in return requires reprocessing and affects the customer experience. A Single User Interface reduces the complexity of the Stores and Call Center processes, automates the execution steps of the processes and ensures data integrity.
The training time of agents is proportional to the complexity of the process, more specifically the data involved, number of applications and usability of the applications. By minimizing these indicators, we will decrease the complexity and thus reduce required agent training.
Unified front end is fully focused on streamlining the E2E processes, by automating processes and integrating data from separate systems into a single user experience.
360º Customer View
Trouble Tickets Mgmt
Sales, Vouchers and Points Management
Activation of new Customers, Accounts & Services / MSISDN
Tariff plans and Services Management
Account status and Service Management