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RAID TELECOM

Enterprise Revenue and Business Assurance

AT A GLANCE

RAID Telecom Software helps businesses become more efficient. By providing enhanced controls, earlier access to information, and by reducing complexity; we help corporations all over the world to assess, design, implement and evaluate the health of their business through continuous controls monitoring.

 

RAID Telecom now presents a new set of technologies capable of monitoring your business to automatically identify potential areas of revenue loss and fraud and optimize across key applications. With the implementation of RAID Telecom, mobile operators are able to find and correct issues immediately, reducing inherent business risks, automating compliance obligations, and eliminating waste.

 

Optimizing partner and supplier relationships, as well as collection’s assurance, are just some of the areas that RAID Telecom helps to automate by identifying exceptions and anomalies during business investigations. This helps to eliminate time-consuming, labor-intensive, and mistake-prone manual processes. Along with revenue assurance and fraud management, our out-of-the-box auditing processes also help to reduce wasteful spending by tracking hidden costs, reducing the time and effort spent accounting for expenses and payments, and preventing outright fraud.

BUSINESS BENEFITS

  • A proven mechanism to automate manual controls and processes
  • Reduce the amount of time spent on error correction and focus on valuable analysis instead
  • Move from frequent oversight to continuous oversight to avoid potential regulatory noncompliance
  • Reduce ERP system or business process limitations and deficiencies
  • A platform to continuously assess risk for audit planning and scoping purposes
  • Increased coverage and frequency of audits
  • Quickly implement an end-to-end tool capable of root cause analysis for errors, policy violations, fraud, and misconduct

TELECOM PROCESSES

PARTNER INCENTIVES ASSURANCE

 

  • RAID Partner Incentives Assurance enables CSPs to keep new customer acquisition costs at minimum. It identifies fraudsters, classify and profile partners as well the efficiency of incentive schemas.

 

SUPPLIER COST ASSURANCE

 

  • RAID Supplier Cost Assurance monitors the procurement process. It audits purchase orders and payments, related invoices and contracts. It also evaluates the relation between CSPs or internal approvers and suppliers looking for promiscuous or fraudulent behaviors.

 

CUSTOMER COLLECTIONS ASSURANCE

 

  • RAID Customer Collections Assurance allows CSPs to monitor the efficiency of customer credit scoring process, along with your distinct collections and dunning strategies. It also measures the performance of internal and external debt recovery agencies.

 

EQUIPMENT MANAGEMENT ASSURANCE

 

  • RAID Equipment Management Assurance audits activities and systems related with the inventory management, covering CSPs physical assets deployed in customer installations (e.g., modems, PBX, settop-boxes, etc). It also supports CSPs in keeping inventory costs under control, while avoiding revenue losses either due to wrong or late provisioning, or due to costs increased caused by obsolete or defective equipment.

 

ORDER HANDLING ASSURANCE

 

  • RAID Order Handling Assurance enables CSPs to measure and improve order management performance. Monitors provisioning orders, costs, delays and system outages. It also controls backlog tasks size and supports CSPs to identify underperforming systems, teams and processes design.

 

CUSTOMER PROBLEM HANDLING ASSURANCE

 

  • RAID Customer Problem Handling Assurance audits the internal process of customer incidents resolution, from its creation up to problem solving. It also monitors resolution accuracy, customer satisfaction, resolution time, costs and compensation measures.

 

SERVICE PROBLEM MANAGEMENT ASSURANCE

 

  • RAID Service Problem Management Assurance allows CSPs to have a proactive survey and analysis of incidents as well problems occurring with their services delivery. It also audits the relation between resources outages and customer incidents.

 

BILL INQUIRY ASSURANCE

  • RAID Bill Inquiry Assurance monitors customer bill inquiries and related credits, providing audits about each product/ bundle billing performance. It analyzes each customer billing complains and customer care capabilities to solve issues. In addition it also analyzes the use of distinct compensation measures.

 

WORKFORCE MANAGEMENT ASSURANCE

 

  • RAID Workforce Management Assurance continuously monitors the management of CSP field staff activities. It profiles the work forces based on their activities and outcomes (e.g., complete, incomplete and non-performed work orders, etc). It also keeps under surveillance costs related to overstaffing, overtime, travel costs, servicelevels achievements and invoice disputes.

 

RESOURCE TROUBLE MANAGEMENT ASSURANCE

  • RAID Resource Trouble Management Assurance software provides CSPs with a specific set of controls to ensure proactive survey and analysis of incidents occurring in their network resources.

 

REVENUE ASSURANCE

  • RAID Revenue Assurance software provides the ability to respond to both current and future needs ensuring services are being billed and collected accurately. It supports CSPs to reduce revenue leakage, improve margins and capture more earnings by improving the customer experience and reducing customer churn.

 

FRAUD MANAGEMENT

  • RAID Fraud Management provides real time fraud protection by identifying suspicious or fraudulent activity. It offers unsurpassed visibility, automation, flexibility, and scalability to protect today’s rapidly changing telecom environments against increasingly sophisticated fraud threats.
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