Improve Customer Satisfaction through Unified and Tested Diagnostics
During the ﬁrst call, guided scripts, accurate diagnostics and immediate corrective actions allow agents to solve efficiently customer problems.
Smart diagnostics, coupled with automated and recommended corrective actions, reduces significantly the time required to detect and solve service problems.
End-to-end service testing, diagnostics and troubleshooting reduces the need for ﬁeld force intervention and home client visits.
Preconﬁgured workﬂows with best practice integrated reduce the level of technical skills required by front office personell.
Whenever a visit to the customer premise is required, a successful service installation or service repair in one single visit increases the overall customer satisfaction.
NetQ easily adapts to mobile operator’s processes and different operational needs, providing tailored front ends for customer care helpdesk, skilled engineering personnel and field force teams. These front end interfaces rely on a highly scalable and configurable engine, the NetQ Core, allowing flexible adaption to the continuous changes and increasingly demanding CSP’s business needs. The integration with the network is guaranteed by a mature Mediation layer offering out-of-the-box plugins for multi-vendor and multi-technology environments.
E2E SERVICE TESTS
GUIDED HELPDESK WORKFLOWS
OSS & BSS INTEGRATION
DIAGNOSTICS AND TROUBLESHOOTING
FEASIBILITY AND PROACTIVE TESTING