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INCENTIVES BROKER

Targeted incentives and commission programs

AT A GLANCE

Incentives Broker offers extensive pre-built incentive types tailored to meet the specific and advanced modeling requirements. It provides smooth configuration to adjust the specific conditions and variables of each implementation.

 

The intuitive and easy-to-use interface allows the configuration of compensation models, sales hierarchies, rules, and policies, based on the corporate strategy without the assistance of IT teams.

BUSINESS BENEFITS

  • BUSINESS ALIGNMENT

Empowers your business performance by rewarding channel partners and agents that support your key marketing and sales initiatives.

 

  • IMPROVED AGENT REVENUE AND TRANSPARENCY

The solution ensures agents receive transparently the contract status, transactions processed, and payments due and processed.

 

  • BETTER DECISION MAKING

Accelerates decision-making through comprehensive analytics that provide insight into channel and agent performance, growth, and cost of doing business.

 

  • EFFICIENCY IMPROVEMENT

Improves productivity through centralized data management and provides visibility into agent demographics, training, and contracts and payment schedules.

 

  • ACCELERATE THE EXPANSION OF THE AGENT COMMUNITY

Helps quickly and efficiently integrate new agents, capable of the developing the business activity and provides a 360º view of the agent performance.

 

  • HELPS CONTROLLING DEALER FRAUD

Adds additional controls in attempts of the dealers to defraud CSPs, through scams such as identify fraud, violation of pre/post validation checks and abuse of commission/incentive schemes.

ARCHITECTURE

Incentives Broker allows mobile operators to define and calculate variable compensation for internal and external recipients, monitor commissions and payments, taking advantage of an easy-to-use configuration of rules based on business needs.

MAIN FEATURES

COMMISSIONING BASED ON CUSTOMER LIFETIME VALUE

 

  • As sales models are being re-engineered to incorporate new market dynamics and adversities, commissioning based on customer lifetime value acquires more relevance.
  • Whether working to increase revenues through new sales, improve customer loyalty or even achieve revenue growth during the customer lifetime, commissionable events are important occurrences that can affect the paid commissions associated to a certain contract.

 

       EXTENDING THE COVERAGE OF DEALERS’ FRAUD

 

  • Dealers are meant to assist a CSP extend its reach in a win win partnership. Unfortunately, unscrupulous resellers can sometimes directly exploit flaws in the agreements for their own benefit. Many times it involves the abuse of commission and incentive schemes through the inflation of the sales volume to obtain fraudulent commissions.
  • Quickly analyzing dealer performance based on simple margin calculations to take into account revenue generated versus costs incurred, rather than only by the number of sales achieved, provides an example of how Incentives Broker can be used to tackle a dealer fraud type example, among others.

 

DISPUTE MANAGEMENT

 

  • Dispute management is vital because it affects the motivation of the sales force. Commission payouts may result in disputes if the dealer don´t agree with the commission that has been paid out to them. Disputes can be handled through the case management feature built into the product, by making the bridge between dealers and the CSP accounting and sales support teams for claim analysis, validation and correction, if applicable.
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