Credit Control and Collections Management
Collections Broker enables the automatic handling of the debt collection process through a set of configurable workflows. These allow the definition of the desired dunning process based on rules defined by certain events and criteria.
Collections Broker allows operators to react to any kind of event reported in the system with the most appropriate collection tasks. The solution can trigger multiple event responses, including, letters, emails, SMS notices, customer calls, or handover to an external collection agency, among other options.
Additionally it supports tasks assigned to external collection agents by providing information on collectibles and enabling the easy update of data recorded from customer contact.
Collections Broker benefits from know-how, experience and references acquired by TECHWE from major telecom operators worldwide. The solution has been selected and successfully deployed worldwide in several fixed, mobile and cable communications & media providers.
Collections Broker is easily configurable using a Drag &Drop user interface to respond to the Operator’s specific requirements and empowering the collection team to implement the most appropriate actions. The system supports multiple languages and also multiple alphabets.
Collections Broker covers the credit control and collection lifecycle with a single tool that’s closely integrated to the network and business systems. This enables an outstanding degree of front and backoffice automation.
Collections Broker easily integrates with different BSS and OSS and adapts to Operators’ specific needs. Being modular and highly configurable, it enables phased implementations, systems and process changes and the introduction of new processes, services and systems.
Collections Broker architecture and technology enables its implementation by operators, from the small to the very large. It includes state-of-the-art techno- logy developed for maximum performance without affecting the performance of other systems.
Collections Broker architecture combines several different actions to achieve maximum effectiveness and efficiency, preventing and combating bad debt.